| Windows 7 modem RING response
Problem: Cannot get “RING” response from PCI soft modem under Windows 7.
The modem works fine with the same phone line in a Win2K machine. Since Win7 doesn’t have Hyper Terminal, I installed PuTTY as a terminal program. The modem will answer if I call and type ATA in PuTTY but it never shows “RING” in the terminal window. Also if I use the AT+VCID=1 command to enable Caller ID and then call in, I don’t get the Caller ID info although I do get it on the Win2K machine. If I set S0=1 or S0=2 it never shows RING and it never answers. If a telephone is plugged into the “Phone” jack of the modem it rings when it should so the signal is definitely there.
The modem will dial out if I use ATDT###########<cr> in the PuTTY window. It starts the negotiation when I answer the called phone. It also detects and reports “NO CARRIER” when I hang up the called phone.
Win 7 Professional has the latest updates installed. I searched the web for a modem driver update and Win7 responded telling me the latest driver was already installed. Power Management is set to allow the modem to wake the machine. It responds properly to the Windows Diagnostic test. The Windows modem log is shown below. Win7 reports Driver info as:
Provider: Conexant Systems, Inc.
File Version: 4.62.13.0
Inf name: oem4.inf
Inf Section: Modem3
Inf Section Extension: .NT
Matching Device ID: pci\ven_14f1&dev_2f50&subsys_205f14f1
Driver Assembly Desc: PCI Soft Voice SoftRing Modem
Driver Assembly Version: 7.80.6.0
Driver Assembly Date: 11/9/2009 7:00:00 PM
Problem Code: 0000
It appears to me the modem is working OK except for detecting an incoming call and it does even that on the Win2K machine. I don’t think there is anything wrong with the modem hardware. So I’m guessing there’s something to set/unset in Win7 to correct this but I can’t seem to find it. I’ve been googling intermittently for several days now and feel like I’m chasing my tail at this point.
BTW I'm not trying to detect a "Distinctive Ring." I'm trying to detect a normal land line ring.
Any help would be greatly appreciated.
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Home built system with ASUS M4A78LT-M LE mobo with Phenom II 555 with latest BIOS (0801) installed and 4Gb RAM. It has only one RS232 port and apparently it can only be configured as COM1. I need this RS232 port for another application. It works OK.
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Windows 7 device manager modem Log:
ATQ0V1E0 - OK
AT+GMM - +GMM: PCI Soft Voice SoftRing Modem
AT+FCLASS=? - 0,1,8,80
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI: B5
AT+GCI=? - +GCI: (00,01,02,03,04,05,06,07,09,0A,0B,0C,0D,0E,0F,10,1 1,12,13,14,15,16,19,1A,1B,1C,1D,1E,1F,20,21,22,23, 24,25,26,27,28,29,2A,2B,2C,2D,2E,2F,30,31,32,33,34 ,35,36,37,38,39,3A,3B,3C,3D,3E,40,41,42,43,44,45,4 6,47,48,49,4B,4C,4D,4E,4F,50,51,52,53,54,55,56,57, 58,59,5A,5B,5C,5E,5F,60,61,62,63,64,65,66,67,68,69 ,6A,6B,6C,6D,6E,6F,70,71,72,73,74,75,76,77,78,79,7 A,7B,7C,7D,7E,7F,80,81,82,83,84,85,86,87,88,89,8A, 8B,8C,8D,8E,8F,90,92,93,94,96,97,98,99,9A,9B,9C,9D ,9E,9F,A0,A1,A2,A3,A4,A5,A6,A7,A8,A9,AA,AB,AC,AD,A E,AF,B0,B1,B2,B3,B4,B5,B6,B7,B8,B9,BA,BB,BC,BD,BE, BF,C1,C2,C3,C4,C5,C7,C8,C9,CA,CB,CC,CD,CE,CF,D0,D1 ,D2,D3,D4,D5,D6,D7,D8,D9,DA,DB,DC,DD,DE,DF,E0,E1,E 2,E3,E4,E5,E6,E7,E8,EA,EB,EC,ED,EE,EF,F0,F1,F2,F3, F4,F5,F7,F8,F9,FA,FB,FC,FE)
ATI1 - 255
ATI2 - OK
ATI3 - SoftK56V_B2.1_V7.80.6.0
ATI4 - PCI Soft Voice SoftRing Modem
ATI5 - 181
ATI6 - SoftK56
CModem Version 12
Rksample Version 342
ATI7 – 255
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AT+GCI? - +GCI: B5 = United States (I think) Yes, I am in the United States.
---------------------------------------------------------------------
My software (does not use TAPI) test responses:
Command |Response
---------------------------------------------------------------------
ATQ0V1E0S0=0 |OK
AT+VCID=? |+VCID: 0,1,2
AT+FCLASS=? |0,1,8,80
AT+FCLASS=8 |OK
AT+VIT? |0
AT+VIT=? |0-255
|Selected: +VIT=0
AT+VLS? |0
AT+VLS=? |0,"",10000000,00000000,00000000
|1,"T",08841900,0C841800,0B84386D
|2,"L",18800100,1C800000,10800000
|3,"LT",00000000,00000000,00000000
|4,"S",10000000,10000000,10000000
|5,"ST",08841900,0C841800,0B84386D
|6,"M",10000000,10000000,10000000
|7,"MST",08841900,0C841800,0B84386D
|8,"S1",10000000,10000000,10000000
|9,"S1T",08841900,0C841800,0B84386D
|10,"MS1T",08841900,0C841800,0B84386D
|11,"M1",10000000,10000000,10000000
|12,"M1ST",08841900,0C841800,0B84386D
|13,"M1S1T",08841900,0C841800,0B84386D
|14,"H",10000000,10000000,10000000
|15,"HT",08841900,0C841800,0B84386D
|Useable: 9,"S1T",08841900,0C841800,0B84386D
|Useable: 10,"MS1T",08841900,0C841800,0B84386D
|Useable: 13,"M1S1T",08841900,0C841800,0B84386D
|Selected: +VLS=9
AT+VSM? |130,8000,0,0
AT+VSM=? |1,"UNSIGNED PCM",8,0,(7200,8000),(0),(0)
|128,"8-BIT LINEAR",8,0,(7200,8000),(0),(0)
|129,"ADPCM",4,0,(7200,8000),(0),(0)
|130,"UNSIGNED PCM",8,0,(7200,8000),(0),(0)
|131,"ULAW",8,0,(7200,8000),(0),(0)
|132,"ALAW",8,0,(7200,8000),(0),(0)
|133,"LINEAR",16,0,(7200,8000),(0),(0)
|Useable: 1,"UNSIGNED PCM",8,0,(7200,8000),(0),(0)
|Useable: 130,"UNSIGNED PCM",8,0,(7200,8000),(0),(0)
|Selected: +VSM=130
AT+FCLASS=0 |OK
-------- |----------------
Information |Queries
ATI1 |255
ATI2 |OK
ATI3 |SoftK56V_B2.1_V7.80.6.0
ATI4 |PCI Soft Voice SoftRing Modem
ATI5 |181
ATI6 |SoftK56
|CModem Version 12
|Rksample Version 342
ATI7 |255
-------- |----------------
S Register |Settings
ATS0? |000
ATS1? |000
ATS2? |043
ATS3? |013
ATS4? |010
ATS5? |008
ATS6? |002
ATS7? |050
ATS8? |002
ATS9? |006
ATS10? |255
ATS11? |085
ATS12? |050
 |
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