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26th February 2008, 05:46 PM
|  | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation:  | | | Asus EN8500GT goes BANG!
This image is of part of an Asus EN8500GT which went bang (literally) today. Although this is on edge of the card, there was nothing in contact with it to cause a short. We will see what they have to say about a replacement: watch this space as we can judge by their response how good they are.
A RMA to the wholesaler will go in this evening.
__________________ Confuse and Prosper. |
26th February 2008, 05:57 PM
|  | Community Moderator | | Join Date: Dec 2007, 4,345 posts. Location: Oxford, UK Reputation: | |
I say old chap, your mate did a jolly good job of kersploding that there card. The swollen cap won't help much either, I reckons.
Let's see how courteous they are with the RMA then 
__________________
Numberwang!
A little air on the earth.
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26th February 2008, 06:58 PM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
RMA process is automated but has gone despite it not being the most straightforward process, and acknowledgement received.
Wait and see!
I saw the fat cap first, then the heat damage.
__________________ Confuse and Prosper. |
26th February 2008, 08:54 PM
|  | Modding Expert | | Join Date: Dec 2007, 848 posts. Location: Northern Ontario, Canada Reputation: | | |
Albert, can we see more of your EN8500GT ?
I mean front and the back, so we can see how bad it was.
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26th February 2008, 09:40 PM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
That's really all there is - all in the small area of the cap, the transistor(?) and the voltage regulator. But since you ask......!
Hope nobody minds the amount of data!
__________________ Confuse and Prosper. |
26th February 2008, 10:10 PM
| | Modding Expert | | Join Date: Dec 2007, 848 posts. Location: Northern Ontario, Canada Reputation: | |
Interesting card... 8500 is a ASUS Gaming card? Pff. 
Anyway, i can see the heat has gone through to the second or third layers of pcb, so i got a good feeling that it isn't your faults.
Make sure that when you rma the card, include the motherboard and psu you uses, that should solves some roadblocks for Asus.
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26th February 2008, 10:23 PM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
I have already done the RMA - and did mention that there is an ASUS motherboard under all this - and this is one of a pair of SLI cards. And the guy does not play anything more stressful than Spider Solitaire - I know, I know - but that is what he wanted.
__________________ Confuse and Prosper. |
26th February 2008, 10:53 PM
| | Modding Expert | | Join Date: Dec 2007, 848 posts. Location: Northern Ontario, Canada Reputation: | |
Ahhh, good old spider solitaire,
I understand your situation and sorry to hear about it.
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27th February 2008, 07:03 AM
|  | TST Expert | | Join Date: Dec 2007, 687 posts. Reputation: | | |
I don't think the capacitors have burst, but have they?
__________________
Gigabyte GA-MA78LMT-US2H / Athlon II X4 630 3.2GHz / OCZ SpecOPS PC3-12800 2x2GB / GF 9800GT 512MB |
27th February 2008, 07:11 AM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
No - except for one that has bulged top and bottom. the caps are OK.
Update on ASUS response - an email reply from someone called 'Echo' that does not pass the Turing test asking for more info. I am not feeling too positive about this at the moment as I think they are going to try and weasel on this. They won't get away with it.
I have lodged one request for the RMA but have had two replies each with different claim codes. This could be fun.
__________________ Confuse and Prosper.
Last edited by Howard; 27th February 2008 at 12:52 PM.
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27th February 2008, 10:20 AM
|  | TST Master | | Join Date: Dec 2007, 2,107 posts. Location: England Reputation: | | |
Keep at 'em mate. To me that looks like classic regulator failure. The regulator had gone closed circuit and has burned the track, the 1r1 resistor, and the capacitors.
The only other thing that could have caused that is a badly printed internal track (badly printed tracks can be very thin and can cause an overheat).
__________________ "If at first you do not succeed, sit down, have a coffee, have a smoke, and think for a bit. If that still doesn't work, post it on TST". |
27th February 2008, 01:26 PM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
I have had a reply from the 'failed to pass the Turing test' - it has not read the RMA request which said my wholesaler had refused the claim (illegal but they are held in reserve at the moment). So I sent it one of the images - hope it can see the content. Ha!
Update 14:48 = reply emails to their RMA department now bounced!
__________________ Confuse and Prosper.
Last edited by Albert Lionheart; 27th February 2008 at 01:48 PM.
Reason: update
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27th February 2008, 03:13 PM
| | Modding Expert | | Join Date: Dec 2007, 848 posts. Location: Northern Ontario, Canada Reputation: | |
You should have sent the whole the images |
27th February 2008, 03:21 PM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
Maybe - but as I think Echo is a computer (hence the reference to the Turing test) I think this would make matters worse.
I think this dude is in the Pac Rim anyway as he/she/it has disappeared.
we will see what we will see!
cheers
__________________ Confuse and Prosper. |
27th February 2008, 04:15 PM
| | TST Expert | | Join Date: Dec 2007, 687 posts. Reputation: | | |
Are they not accepting it? If they aren't, give 'em hell over it. It's faulty. They owe you.
__________________
Gigabyte GA-MA78LMT-US2H / Athlon II X4 630 3.2GHz / OCZ SpecOPS PC3-12800 2x2GB / GF 9800GT 512MB |
27th February 2008, 04:40 PM
| | Modding Expert | | Join Date: Dec 2007, 848 posts. Location: Northern Ontario, Canada Reputation: | | |
Spleen is right, i think you should make the call instead email.
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27th February 2008, 07:38 PM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
I think he/she/it went to bed. More tomorrow.
__________________ Confuse and Prosper. |
28th February 2008, 08:51 PM
| | TST Expert | | Join Date: Dec 2007, 687 posts. Reputation: | | |
Any news?
__________________
Gigabyte GA-MA78LMT-US2H / Athlon II X4 630 3.2GHz / OCZ SpecOPS PC3-12800 2x2GB / GF 9800GT 512MB |
28th February 2008, 08:55 PM
|  | TST Master | | Join Date: Dec 2007, 3,366 posts. Reputation: | |
I`m sure Albert will let us know, just as soon as there`s anything to report.
Seems like a lot of trouble to me and the rma process is supposed to be as pain free as possible. Obviously in this case, that isn`t so. Give `em hell Albert.
Regards Howard |
29th February 2008, 07:37 AM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
No news - I will start muck flinging later this morning. When I have flung some dung at an outfit called Bull Terrier Systems. Antec seemed to be taking an interest after a complaint to their head office in Holland.
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