Tech Support Team

Chris · #1 (**permalink**) **Top** 18th February 2008, 03:52 PM

Well I haven't posted here for a while, meaning i didn't post after you moved to Vb, but now I have a problem created by my hand.

This is going to sound stupid of me but on my headphones I kept getting static shocks from the mic as the wiring around the mic is become loose, and is exposing slightly. So when the computer was on I decided to unplug the mic. I still kept getting these shocks so I unplugged the headphones. I then plugged them back in and this is where the problem arised.

After I did this I found that the volume had decreased dramatically, and the volume control was all set to high. I had a nose round in the control panel but all was set right and the volume was set to high there also. I then shut down the computer removed the mic and headphones plugs, then plugged them back in turned the computer back on tried to listen to music but with the volume being at about a whisper.

Not sure how much I have screwed this up, or what can be done but it's rather annoying.

By the way I tried the volume with another set of headphones that I had but still to no avail.

Any help, even if it becomes non-successful would be appreciated.

EDIT:

Sorry just saw the multimedia forum where this is better suited, you can move this accodingly.

Spleenharvester · #2 (**permalink**) **Top** 18th February 2008, 10:31 PM

Do you have any other headphones you can try in the slot?

Chris · #3 (**permalink**) **Top** 18th February 2008, 10:33 PM

At the time I used a second pair that I have, completely different make. But I got the same result. I am stumped to be honest.

Spleenharvester · #4 (**permalink**) **Top** 18th February 2008, 10:36 PM

Is it like that with normal speakers?

Chris · #5 (**permalink**) **Top** 18th February 2008, 10:38 PM

I have yet to try it with normal speakers, I will give it a shot then post back here with a result.

Spleenharvester · #6 (**permalink**) **Top** 18th February 2008, 10:39 PM

Ok, good luck. Tell me when you get the result.

**Daveskater** · #7 (**permalink**) **Top** 19th February 2008, 08:22 PM

If normal speakers don't work properly then it's possible that you were creating shorts across these exposed wires, and have inadvertently broken the sound card, or built-in sound on your motherboard. In either case, getting a new sound card should fix it. You can get PCI ones for cheap on eBay.

Spleenharvester · #8 (**permalink**) **Top** 20th February 2008, 06:15 PM

That too is possible.

Chris · #9 (**permalink**) **Top** 23rd February 2008, 02:25 AM

Sorry for the delay but earlier the sound came back mysteriously and I thought it was fixed, but it now seems it only comes on when it wants to.

Howard · #10 (**permalink**) **Top** 23rd February 2008, 03:19 AM

In that case, it really sounds like a damaged sound card.

What sound card do you currently have?

Regards Howard

Chris · #11 (**permalink**) **Top** 23rd February 2008, 03:26 AM

I am not sure. :frown:

Is there somewhere that tells me what sound card i have? Like you can check in the control panel on your system and it gives a brief overview of what you have.

Howard · #12 (**permalink**) **Top** 23rd February 2008, 03:53 AM

Right click my computer and select manage, click device manager/sound video and game controllers.

In the list that appears, look for something like AC97, if you find it, that means you have an onboard sound chip.

Alternatively, download the free Everest programme.

Run the programme and click the large computer icon, followed by the summary icon. your soundcard should be listed under multimedia.

Regards Howard

**wektech** · #13 (**permalink**) **Top** 23rd February 2008, 03:57 AM

in XP open control panel, click system, click the hardware tab and then the device manager button, scroll down to "sound, video and game controlers", expand the selection by clicking the plus sign. you should see a list of the audio devices.

Chris · #14 (**permalink**) **Top** 23rd February 2008, 04:24 AM

Well I did the Everest Programme and this is the outcome.

http://i178.photobucket.com/albums/w...cket/sound.png

Which doesn't seem a lot to me.

Howard · #15 (**permalink**) **Top** 23rd February 2008, 05:55 AM

You are using onboard sound. I.E Realtek.

Therefore, you need to go and buy a pci sound card.

Then, go into your bios and disable the onboard sound.

Turn off your computer and install the new sound card.

Boot up your computer and install the drivers that will be on the cd that came with your new sound card.

Regards Howard

Chris · #16 (**permalink**) **Top** 23rd February 2008, 04:20 PM

Ok thanks, would there be a certain one i would need to get that would fit everything. I suppose it would have to fit the motherboard type.

Howard · #17 (**permalink**) **Top** 23rd February 2008, 04:53 PM

Any pci soundcard should work just fine mate.

It will fit in one of the free pci slots on the mobo. See pic below for what pci slots look like.

Regards Howard

Spleenharvester · #18 (**permalink**) **Top** 24th February 2008, 01:10 PM

I concur, just make sure you have spare slots to put the card in.

Chris · #19 (**permalink**) **Top** 25th February 2008, 12:30 AM

Yeah I should have. But I'll check

Thanks for your help guys.

Howard · #20 (**permalink**) **Top** 25th February 2008, 01:04 AM

No worries mate.

Once it`1s all sorted, please let us know.

Regards Howard