[Albert Lionheart]

I'd forgotten about Rachael (name changed to protect the guilty) and her keyboards. At regular 6 monthly intervals I would get a call from her (legal) chambers saying the keyboard had failed again and could she have a new one - never a repair; always wanted a new one. As her office was 50 miles away I got fed up with this eventually and trundling over there with a replacement ceased to be a form of entertainment. The last time I went I took the old and confirmed dead keyboard into the gents loo and disemboweled it - and I found bagel crumbs on the left and kosher coffee on the right - not just little bits but heaps of it. I took the evidence back to Rachael and suggested as politely as I could that if she moved the keyboard out of the way when she had her break it might save her the cost of regular keyboard replacements. Not a good move - chambers rule about eating at the desk was being ignored by her and all I had done was prove that she was a very naughty girl. Loss of client.
Moral: Don't rock the bagel train or you will spill the coffee beans

[Blackmirror]

That could be me Albert

[Albert Lionheart]

Shame on you! You should be setting an example...

[wladicus]

Albert. You seem to have a talent for telling stories! Keep it up. It's better than the news!
Cheers

[Albert Lionheart]

Thanks Walt - my Mum always said I was the biggest story teller - especially when I was in trouble!

[Gunner]

Originally Posted by Albert Lionheart

...it might save her the cost of regular keyboard
replacements.

I don't know, Man, if she was paying for it who cares how many times she
bought a new one? Even if she had a service contract for parts and labor,
this would come under above and beyond and I'd charge for all.
Of course I don't know your setup though.
I had to charge this retired Marine colonel $75/hr to fix his Windows problems.
After about 4-5 trips I put him on to a local place where he could receive
8 hours of Windows schooling for one hundred bucks. He went and then called me
to give his gratitude. He never called me again with a Windows prob. That was cool.

[Albert Lionheart]

Sometimes the conscience does get a tweak or two - especially when I go back time after time for what experienced users would consider trivial. I usually install a remote access account on their machines so I can take charge from here!

[Gunner]

Originally Posted by Albert Lionheart

Sometimes the conscience does get a tweak or
two - especially when I go back time after time for what experienced users would
consider trivial. I usually install a remote access account on their machines so I can take charge from here!

Quite right but there is big, broad line between ignorance and stupidity.
I give many more breaks to ignorance than I do for stupidity. Bet you do too.

[Albert Lionheart]

True - but I have a riot sheet I ask people to read and one of the things I ask people to disclose is if there has been a previous attempt to repair - if people try and be smart than I see no need to rush the job, shall we say!

[Blackmirror]

Originally Posted by Albert Lionheart

Sometimes the conscience does get a tweak or two - especially when I go back time after time for what experienced users would consider trivial. I usually install a remote access account on their machines so I can take charge from here!

You can remote me anyday Albert
Post 1 off topic in my quest to get Gunner back

[Gunner]

Computer Repair Rates
Repair................................$75/hr
Repair if you watch...........$100/hr
Repair if you help..............$125/hr
Repair if you laugh............$175/hr

[Albert Lionheart]

O Donna!