Tech Support Team

Albert Lionheart · #1 (**permalink**) **Top** 16th March 2009, 04:22 PM

I was brought a laptop on Friday with a non-functioning copy of AVG.
The av installed was AVG 8.0 plus the Windows XP firewall and the users promised me that they had not ignored any warnings from AVG. The machine was brought to me because the AVG reported the updates were corrupt, and had not been used since the warning that the last download had failed to install.
I uninstalled AVG using the downloadable uninstall tool from AVG Antivirus and Security Software - Tools download to make sure the registry was clean, made sure there was a recent backup of data files, created a system restore point and then downloaded a fresh copy from AVG Free - Download AVG Anti-Virus Free Edition for Windows XP and Vista and installed it. It refused to install, saying there was an incomplete installation which had to be closed first. No such thing so I chucked my toys out of the pram and installed Avira free edition.
An initial scan found heaps of various trojans and virus damaged files, which it cleared up without any further problems.
A quick scan with HiJackThis confirmed the system clear.
Moral - You sometimes get what you pay for, sometimes not.

Gunner · #2 (**permalink**) **Top** 16th March 2009, 04:34 PM

There are 8 million stories in the Naked City.
This has been one of them.

(need a clue where that came from?)

Albert Lionheart · #3 (**permalink**) **Top** 16th March 2009, 04:43 PM

Nope! You had better explain that, Gunner!

Gunner · #4 (**permalink**) **Top** 16th March 2009, 06:14 PM

Quote:

Originally Posted by Gunner

There are 8 million stories in the Naked City.
This has been one of them.

A famous tag-line from an old TV series police drama, Naked City.
That line has held for me many times over the years and is just as sound as
"Opinions are like #%@holes, everybody has one."

(That is in no way, shape or form a personal conclusion for anyone I know here.

)

Blackmirror · #5 (**permalink**) **Top** 16th March 2009, 06:16 PM

Well on installing and running Avast it found zilch

So AVG and MB have been doing their job

Gunner · #6 (**permalink**) **Top** 16th March 2009, 06:21 PM

The question of one tool digging dirt where another tool did not is if the dirt
uncovered is actually dangerous or just one tool's opinion or definition of what
it may think is dirt. Some tools ignore all tracking dirt while others flag everything.

Albert Lionheart · #7 (**permalink**) **Top** 16th March 2009, 06:39 PM

It is a dirty business.

Gunner · #8 (**permalink**) **Top** 16th March 2009, 07:06 PM

Indeed.