Tech Support Team

Albert Lionheart · #**301** (**permalink**) **Top** 9th March 2009, 04:29 PM

Nah - pussy cats wear vests. Not lions like me!

Blackmirror · #**302** (**permalink**) **Top** 9th March 2009, 07:28 PM

But thats not a lion you have now
Is it
Is it ???

Albert Lionheart · #**303** (**permalink**) **Top** 9th March 2009, 08:02 PM

Nope - that is a Kiwi collie dog from Footrot Flats. Google it, look and learn, gal, look and learn.

Blackmirror · #**304** (**permalink**) **Top** 9th March 2009, 08:05 PM

Well you are a lion so get one

Like the one at the start of the Tom and Jerry cartoons

Albert Lionheart · #**305** (**permalink**) **Top** 9th March 2009, 08:10 PM

B loody won't.
So there.
Not even for you, Donna.

Blackmirror · #**306** (**permalink**) **Top** 9th March 2009, 08:35 PM

Pouts

Albert Lionheart · #**307** (**permalink**) **Top** 9th March 2009, 08:37 PM

See you in the bar, you bumptuous baggage!

Albert Lionheart · #**308** (**permalink**) **Top** 10th March 2009, 02:08 PM

Not in the workshop this morning but out and about in the weak sunshine of middle england to deal with a grumpy wireless NIC (hereafter the GWNIC) which is in fact a USB thingy from Zyxel which I supplied over a year ago - and these are usually reliable bits of kit.
The PC, according to the user, just stopped working on the internet one day and has not worked since. No working anti-virus so
I found the thing had an IP address of 169.172.122.66 and the gateway was the same address. Checked to see if this had been set to a fixed address but no luck there. I wondered about nearby routers but this is a farmhouse 3 miles from anyone else, so it is not that. Rebooting wasn't going to do any good as this was on a fresh boot from cold so I used the cmd prompt to release and then renew the IP address. The release worked but the renew didn't. Drat and double drat - now time to reboot which reset the IP address back to 169.172.122.66.
Ininstalled the GWNIC device in the control panel and rebooted the machine again - reinstalled the drivers and lo and behold the GWNIC signed on OK once I had keyed in the security code.
I then removed the defunct AVG and Norton software that was pretending to protect the system and as the client didn't want to pay (I tried hard to tell them!) I installed the Avira free edition which scanned and cleared several trojans.
I also ran HiJackThis and cleared a whole lot more rubbish out.
I noticed that this machine had once been used to use P2P music share on Limewire but had been removed (but not the folders).
Finally I cleared over 7000 temp and other unwanted files from various folders and gave the thing a final reboot to make sure it was all ticketty-boo. It was, and Lo I was chuffed to NAAFI breaks.
Moral - several here: One is don't over-ride AV warnings, another is don't have two AV packages installed and three is stay well away from P2P sites.
I still don't know what caused the muddle with the IP addresses so will put that down to experience!

Blackmirror · #**309** (**permalink**) **Top** 10th March 2009, 02:11 PM

You are like a knight in a merc

Albert Lionheart · #**310** (**permalink**) **Top** 10th March 2009, 02:17 PM

Trouble is, it is a pansy shade of blue! Never mind, I rush about the local lanes and byways terrifying the locals. Bit like Mr Toad?

**Daveskater** · #**311** (**permalink**) **Top** 10th March 2009, 07:42 PM

The problem is, some people have AV installed but when the popups come up, they don't know what it is so in an act of stupidity and ignorance they click the exit button. And once you've got on infection, well, that just sets the tone really, doesn't it.

Blackmirror · #**312** (**permalink**) **Top** 10th March 2009, 09:05 PM

Well if its one of the new nasties around a reformat is all you can do

Albert Lionheart · #**313** (**permalink**) **Top** 11th March 2009, 08:31 AM

I have just been reading about one of these new nasties called Conficker - nobody seems to understand what it does except that it does something nasty and it might do something even nastier next. What sort of news article is that?
Read it here: PC Pro: News: Conficker confounds Microsoft cabal

Albert Lionheart · #**314** (**permalink**) **Top** 13th March 2009, 01:45 PM

This Dell machine I have been fighting has reminded me that not long ago I reviewed the amount of time I was spending waiting for clients to find passwords. Not that I mind as the waiting as it is profit, but you would have throught that users would be more careful
I'll grant that in some cases it is not their fault - the stupid arrangement whereby ISPs have the same ADSL logon username as the email they issue for free (just to trap you into staying) causes endless confusion. Users either keep one password or the other - rarely both of them and of course this makes the business of installing a new router a long job.
Add insult to injury and try and get the details from the script-reader on the overseas help desk who you cannot understand anyway and who always insists on talking to the person named on the account (who is never there either). The reason you are ringing support for the login details is because the account holder is the only person who knows the b loody password in the first place and would you be phoning Bangalore if you knew where he is?
Moral - write down the passwords on a sheet of paper - no, not into the password protected computer! - and keep a copy somewhere safe away from people who might use it as a note or doodle pad.
Thank you for your patience.