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18th September 2011, 09:01 PM
|  | TST Expert | | Join Date: Dec 2007, 687 posts. Reputation:  | | | Corsair CX400 RMA
Anybody had any experiences with this, and how much does it cost to post the thing to them?
Found out mine's faulty and is actually responsible for 3 GPU deaths this year, see: Far Cry 2 Ultra - Card Failure - YouTube
Corsair aren't even covering return postage for it, pretty pathetic for a known brand and considering the amount of damage the thing's done if you ask me.
EDIT: Make that 4. Wish I'd kept my X-Power 580 now.
Cheers
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Gigabyte GA-MA78LMT-US2H / Athlon II X4 630 3.2GHz / OCZ SpecOPS PC3-12800 2x2GB / GF 9800GT 512MB
Last edited by Spleenharvester; 18th September 2011 at 09:23 PM.
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19th September 2011, 11:00 AM
|  | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
I think I am right in saying that under standard UK warranty law you can claim the cost of returning the faulty goods to the manufacturer from them - if they refuse to pay or make you jump through too many hoops, go to the CAB and ask for their help.
Did you buy from them direct - if not, you have a valid claim against the vendor where the same rules will apply.
Go to it!
__________________ Confuse and Prosper. |
19th September 2011, 01:54 PM
| | TST Expert | | Join Date: Dec 2007, 687 posts. Reputation: | |
I may try but I doubt they'll pay up, it's only been a day and a half since I opened RMA to be fair  No response on their forums still.
It's not like I'm even trying to claim consequential damage for the various GPUs this thing has eaten either! In the meantime, my Basiq 350 is taking quite a hammering.
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Gigabyte GA-MA78LMT-US2H / Athlon II X4 630 3.2GHz / OCZ SpecOPS PC3-12800 2x2GB / GF 9800GT 512MB |
19th September 2011, 01:58 PM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
If you don't ask, you won't get! Wait until you get the replacements and then ask them about them repaying your shipping costs.
You are probably right about the consequential costs - difficult to prove now and probably excluded in the small print anyway!
__________________ Confuse and Prosper. |
23rd September 2011, 12:32 AM
| | TST Expert | | Join Date: Dec 2007, 687 posts. Reputation: | |
Just got a reply from them saying there's nothing they will do. Sod it, new High Current Gamer 400W it is
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Gigabyte GA-MA78LMT-US2H / Athlon II X4 630 3.2GHz / OCZ SpecOPS PC3-12800 2x2GB / GF 9800GT 512MB |
23rd September 2011, 10:32 AM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
They won't even replace it? I would go to trading standards to see what they have to say about it! You could always threaten them with the small claims court too - that works!
__________________ Confuse and Prosper. |
23rd September 2011, 10:26 PM
|  | TST Enthusiast | | Join Date: Jan 2008, 332 posts. Location: rowley regis Reputation: | |
I had to post faulty Corsair memory sticks back to Holland at my own expense, it took six weeks for them to send the replacements back.
I know that it was not a PSU, but if they work to the same time scale to replace you PSU, it will save you some electricity 
I will never by Corsair memory again.
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Its all gone to pot
Last edited by alan2273; 23rd September 2011 at 10:29 PM.
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24th September 2011, 03:22 PM
| | TST Expert | | Join Date: Dec 2007, 687 posts. Reputation: | | Quote:
Originally Posted by Albert Lionheart  They won't even replace it? I would go to trading standards to see what they have to say about it! You could always threaten them with the small claims court too - that works! | They'd replace it yeah, but not with a door-to-door swap like most other manu's would I've managed to get hold of a Basiq 430 for £20 so I'm not too badly out of pocket, and since I get a CX430W V2 back I might send the Corsair off (postage would be £18 via DHL) and keep it as spare. Quote:
Originally Posted by alan2273 I had to post faulty Corsair memory sticks back to Holland at my own expense, it took six weeks for them to send the replacements back.
I know that it was not a PSU, but if they work to the same time scale to replace you PSU, it will save you some electricity
I will never by Corsair memory again. | They were alright for memory when I had to replace my Value Select stuff, only took a week still a pain in the arse to send there though.
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Gigabyte GA-MA78LMT-US2H / Athlon II X4 630 3.2GHz / OCZ SpecOPS PC3-12800 2x2GB / GF 9800GT 512MB | |  Only registered members can participate in forum threads. You must register or log in to contribute.
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