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12th March 2008, 08:13 AM
|  | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation:  | | |
Well I sent it off to Holland at a cost of about 13 quid. I intend stirring some muck about this because, unless I am mistaken, I should not have to incur any costs in resolving warranty matters. Anyone know better??
__________________ Confuse and Prosper. |
12th March 2008, 04:53 PM
|  | Community Moderator | | Join Date: Dec 2007, 4,345 posts. Location: Oxford, UK Reputation: | | |
As far as I know you shouldn't have to pay anything, mate. At the end of the day, you're the customer, and they should give you top notch service. If they don't want to pay for the postage then throw all your toys out the pram directly at their faces, and at their lawyers if it come to it, which hopefully it won't.
Telling them that you won't use their products any more will help as well, as they will want your business seeing as you're a re-seller.
__________________
Numberwang!
A little air on the earth.
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12th March 2008, 05:01 PM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
Thanks Dave - will start the muck flinging when I have rebuilt the system tomorrow - all went a bit pear shaped today as one of the memory modules turned out to be incompatible - didn't think that would happen with Kingston memory. More likely to be my fault I suspect!
Second thoughts - I will wait until I get the replacement PSU before opening the offensive with Antec.
__________________ Confuse and Prosper.
Last edited by Howard; 12th March 2008 at 08:17 PM.
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12th March 2008, 08:39 PM
|  | TST Expert | | Join Date: Dec 2007, 687 posts. Reputation: | |
Yeah, you shouldn't have to pay postage. As I sometimes say, give 'em hell over it 
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Gigabyte GA-MA78LMT-US2H / Athlon II X4 630 3.2GHz / OCZ SpecOPS PC3-12800 2x2GB / GF 9800GT 512MB |
13th March 2008, 02:00 PM
| | Community Moderator | | Join Date: Dec 2007, 4,345 posts. Location: Oxford, UK Reputation: | | Quote:
Originally Posted by Albert Lionheart  Second thoughts - I will wait until I get the replacement PSU before opening the offensive with Antec. | Mind if I ask why you've decided this mate?  I'm curious hehe.
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Numberwang!
A little air on the earth.
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13th March 2008, 02:04 PM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
Much as I like the Dutch, we were at war with them for a long time. I know it was in about 1600 but we have long memories in this family.
I'd rather have my egg in the basket before starting a slanging match!
__________________ Confuse and Prosper. |
13th March 2008, 02:31 PM
| | Community Moderator | | Join Date: Dec 2007, 4,345 posts. Location: Oxford, UK Reputation: | |
Ok then mate, that's fair enough
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Numberwang!
A little air on the earth.
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13th March 2008, 03:02 PM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
I will keep y'all posted on this one....
__________________ Confuse and Prosper. |
20th March 2008, 08:54 AM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
Replacement PSU arrived late yesterday - now begins the process of getting my money back for the costs of shipping a 2 kilo package to Holland.
BTW - the gormless bird on the post office counter asked me if the Netherlands and Holland were the same place. Gah!
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20th March 2008, 12:23 PM
| | Community Moderator | | Join Date: Dec 2007, 4,345 posts. Location: Oxford, UK Reputation: | | |
That can't have been cheap mate, I hope they give you it all back. They should do, but with the stuff that's been going on so far it seems that they're a bit reluctant to help in any way.
I take it that kid never did geography then hehe. I stopped taking it in year 9 (4 1/2 years ago) and know that they're different places!
__________________
Numberwang!
A little air on the earth.
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20th March 2008, 02:22 PM
|  | TST Master | | Join Date: Dec 2007, 3,366 posts. Reputation: | |
Glad to hear the replacement has arrived at last mate.
Good luck with getting the shipping costs back.
Regards Howard |
20th March 2008, 02:49 PM
|  | TST Enthusiast | | Join Date: Jan 2008, 332 posts. Location: rowley regis Reputation: | | |
I had an Antec 400w PSU and after three months it developed a fault, I had just the same problem trying to RMA it and in the end brought a Seasonic S12 PSU and threw the Antec PSU in the dustbin.
I shall not buy from Antec again.
My favourite cases are Coolermaster & Silverstone.
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20th March 2008, 02:51 PM
| | TST Master | | Join Date: Dec 2007, 3,366 posts. Reputation: | |
It`s really a pity.
Antec used to be well respected for both the quality of their products and I believe their service. Sadly, that no longer seems to be the case.
Regards Howard |
20th March 2008, 02:54 PM
| | TST Oracle | | Join Date: Dec 2007, 8,001 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
One for the hardware list - good products generally I think but rubbish support
__________________ Confuse and Prosper. |
20th March 2008, 09:07 PM
| | TST Expert | | Join Date: Dec 2007, 687 posts. Reputation: | | |
Agreed.
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Gigabyte GA-MA78LMT-US2H / Athlon II X4 630 3.2GHz / OCZ SpecOPS PC3-12800 2x2GB / GF 9800GT 512MB | | |  Only registered members can participate in forum threads. You must register or log in to contribute.
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