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21st October 2008, 04:25 PM
|  | TST Member | | Join Date: Aug 2008, 197 posts. Location: Melbourne,Australia Reputation:  | | | [SOLVED] Lcd mic not working
Hi all and thanks in advance for any help.
I just bought a new lcd widescreen monitor,22inch which also has intergrated webcam and microphone.My problem is I installed the drivers that came with it on the cd,everything is working including webcam but I cant seem to get the mic working.I have connected the cable that came with it which has 1 plug at one end and a green plus an orange plug on the other end.I have gone into my options and it seems that this microphone doesnt even come up as a mic option in the Sounds and Audio devices Properties/Audio tab/Sound Recording section.The only option I get in this window is the Soundmax Digital Audio option or None.Here is a link to the specific lcd I got as a present. Viewsonic
Last edited by Wayno2k8; 21st October 2008 at 05:06 PM.
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21st October 2008, 04:45 PM
|  | TST Oracle | | Join Date: Dec 2007, 7,960 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
Hi Wayne
Couple of things to check first:
1 - cable connection should be from the audio out socket on the monitor to the lime green socket on your sound card/audio interface on the motherboard. I am not 100% sure but I don't think the DVI cable carries an audio signal.
2 - Assuming XP: Go to Start > Control Panel > System > Device Manager and check that your audio device is listed and there are no red or yellow marks on the list of devices. If there are, try reinstalling the drivers.
3 - If OK, go back to the Control Panel and head for Sound and Audio Devices. Click on Volume - advance and make sure the Microphone is not muted and the volume is about halfway.
Let us know how you get on?
__________________ Never take life seriously; nobody gets out alive anyway. |
21st October 2008, 05:01 PM
|  | TST Master | | Join Date: Dec 2007, 2,107 posts. Location: England Reputation: | |
Another thing to try, with windows live messenger, go through the audio and video setup on that. It may sound odd, but doing that can often sort microphone problems out. 
__________________ "If at first you do not succeed, sit down, have a coffee, have a smoke, and think for a bit. If that still doesn't work, post it on TST". |
21st October 2008, 05:06 PM
| | TST Member | | Join Date: Aug 2008, 197 posts. Location: Melbourne,Australia Reputation: | | |
Well thanks guys for your help.I did try yesterday going through the audio and video set up on my windows messenger but couldnt even get a reading through there but cheers for the advice.I will try this stuff after work in about 5 hours or so.
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21st October 2008, 11:13 PM
| | TST Member | | Join Date: Aug 2008, 197 posts. Location: Melbourne,Australia Reputation: | | |
Ok here is where I stand.I have done everything that you mentioned Albert even reinstalling drivers from cd and its still not working.I went into advanced controls in microphone and both bass and treble controls in tone controls are both set to minimum however I dont get the option to increase these,they seem to be locked????Another problem is that I used to use a logitech quickcam messenger with microphone and all I would do is plug it in and I would get the option of selecting it as my microphone but all I get in this window is the none option or the Soundmax HD Audio I option,I have no option in there that relates to anything abouty a monitor mic or any other mic for that matter.
Last edited by Wayno2k8; 22nd October 2008 at 12:15 AM.
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22nd October 2008, 12:39 AM
| | TST Master | | Join Date: Dec 2007, 2,107 posts. Location: England Reputation: | | |
Do you have another microphone to use to test if your sound device is working properly?
__________________ "If at first you do not succeed, sit down, have a coffee, have a smoke, and think for a bit. If that still doesn't work, post it on TST". |
22nd October 2008, 07:57 AM
| | TST Member | | Join Date: Aug 2008, 197 posts. Location: Melbourne,Australia Reputation: | | |
Yes my logitech messenger mic works fine.
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22nd October 2008, 08:21 AM
|  | TST Oracle | | Join Date: Jul 2008, 8,169 posts. Location: UK Norfolk ..... Reputation: | | |
i am downloading the manual Wayne and when i have had a coffee see if anything in there helps
added
The manual is as useful as a bull in a china shop
off to Google
Have you connected the usb cable to your pc Wayne ?
__________________ Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, chocolate in one hand, wine in the other, body thoroughly used up, totally worn out and screaming...
Damn, What a ride!!
Last edited by Blackmirror; 22nd October 2008 at 08:47 AM.
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22nd October 2008, 09:56 AM
| | TST Oracle | | Join Date: Dec 2007, 7,960 posts. Location: Market Haemorrhoids, Middle England Reputation: | | |
Thinks - I get the gut feeling that the driver set is the wrong one. Have you tried the site for a later version for this?
If all this fails I would seriously think about taking it back to the retailer. Sorry.
__________________ Never take life seriously; nobody gets out alive anyway. |
22nd October 2008, 10:31 AM
| | TST Member | | Join Date: Aug 2008, 197 posts. Location: Melbourne,Australia Reputation: | |
Yes the usb cable is connected as is a vga,dvi and the microphone/speaker cable which is a double at 1 end and single plug at the end which goes into the monitor.
I have even downloaded the drivers from the website and installed those but no luck with that either.
Not sure whether this will help but this is the window I get when in the sound settings,I am not sure whether this box is supposed to be ticked as I cant untick this box??? 
Last edited by Wayno2k8; 22nd October 2008 at 10:35 AM.
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22nd October 2008, 10:38 AM
| | TST Oracle | | Join Date: Jul 2008, 8,169 posts. Location: UK Norfolk ..... Reputation: | | |
go to control panel -> sounds and audio devices
->click on the "voice tab
->THere you will see two sections, "voice playback" and "voice recording
->click the "volume" button under Voice Recording
THis is where you choose between using and internal and external mic.
Don't forget to adjust the volumes.
try that Wayne please
__________________ Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, chocolate in one hand, wine in the other, body thoroughly used up, totally worn out and screaming...
Damn, What a ride!! |
22nd October 2008, 10:45 AM
| | TST Member | | Join Date: Aug 2008, 197 posts. Location: Melbourne,Australia Reputation: | | |
Yers did that and I cannot untick that box.
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22nd October 2008, 10:50 AM
| | TST Oracle | | Join Date: Jul 2008, 8,169 posts. Location: UK Norfolk ..... Reputation: | | |
Wayne i noticed on the link you gave me they have a support feature
Make sure that the mic cable is connected to the Mic In port of the sound card and the other end is connected to Mic Out of the monitor/TV.
Verify that the mic is not muted in your sound properties. Right-click on the Volume icon in the System
First 2 troubleshooting steps
__________________ Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, chocolate in one hand, wine in the other, body thoroughly used up, totally worn out and screaming...
Damn, What a ride!! |
22nd October 2008, 10:51 AM
| | TST Master | | Join Date: Dec 2007, 2,107 posts. Location: England Reputation: | |
Have you installed the driver and software several times? If so, you could try uninstalling it with revo - Download Revo Uninstaller Freeware - Free and Full Download
I suggest you then boot into safe mode and have a look at device manager for any multiple device drivers and remove any you find then re-install.
It can't hurt to try.
__________________ "If at first you do not succeed, sit down, have a coffee, have a smoke, and think for a bit. If that still doesn't work, post it on TST". |
22nd October 2008, 11:05 AM
| | TST Member | | Join Date: Aug 2008, 197 posts. Location: Melbourne,Australia Reputation: | | |
Well I guess thats what I am not sure of,if this box is ticked does it mean that the mic is muted?Also I am sure that its connected properly< i wouldnt be the first 1 to be wrong either but there are no other plugs free on the back of the lcd and it is definately connected on the back of the tower properly.Are you talking about the link I included on the first post BM??
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22nd October 2008, 11:08 AM
| | TST Oracle | | Join Date: Jul 2008, 8,169 posts. Location: UK Norfolk ..... Reputation: | |
Yes they have a live support feature Wayne
Might be worth having a look
i have been through the basic troubleshooting steps http://www.nohold.net/noHoldCust18/P...h23.nohold.net
__________________ Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, chocolate in one hand, wine in the other, body thoroughly used up, totally worn out and screaming...
Damn, What a ride!!
Last edited by Blackmirror; 22nd October 2008 at 11:11 AM.
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22nd October 2008, 11:16 AM
| | TST Member | | Join Date: Aug 2008, 197 posts. Location: Melbourne,Australia Reputation: | | |
Ok will try that thanks all.
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22nd October 2008, 11:18 AM
| | TST Oracle | | Join Date: Jul 2008, 8,169 posts. Location: UK Norfolk ..... Reputation: | | |
Maybe someone can direct you to the correct drivers
It might even be that they have given you faulty leads
Have a try and let us know please
Fingers crossed they know what they are talking about
__________________ Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, chocolate in one hand, wine in the other, body thoroughly used up, totally worn out and screaming...
Damn, What a ride!! |
23rd October 2008, 01:21 AM
| | TST Member | | Join Date: Aug 2008, 197 posts. Location: Melbourne,Australia Reputation: | | |
Ok here is where I am with this.I have pretty much tried everything mentioned.I have a question,the window that I posted above why cant I untick this box in the microphone column???I think this is the problem because when I go into the soundmax control panel it also comes up that the mic is muted,why it is muted havent the faintest?????
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23rd October 2008, 05:36 AM
| | TST Member | | Join Date: Aug 2008, 197 posts. Location: Melbourne,Australia Reputation: | | |
Well here is another update,this is solved.I have no idea what I did to get it to work but the mic is working perfectly now lol.All I did was uninstall all of the software that came on the installation cd and webcam cd and presto it works.I am not sure if them drivers were somehow conflicting with the mic working as I havent heard of that happening before but it certainly looks like thats what was happening.Cheers all for all your help.
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