[Albert Lionheart]

I have just tried to run a clone from one drive to another, the target drive being a SATA drive. Setup seemed OK but after the reboot it was clear that the SATA drive was not recognised to the process stopped. None of the options worked on reboot and until I forced an error by disconnecting the SATA drive I was locked out of the windows OS as well.
Beware! Product is Norton Ghost 2003, OS Windows XP Pro SPII

[bushwhacker]

I have this problem before, make sure you clone by the partition itself instead of drive, so you can restore on the same drive in the future


If you can, try to clone the drive itself, along with the sata F6 drivers in case.

[geohen1]

That sucks that you've had that experience with Ghost 2003. Have you tried going through their Tech Support? If not, feel free to PM me. I actually work with Symantec and would be happy to insure that you're provided assistance.

[Jason]

geohen1 are you a moderator of the NAV forums, or customer support for Symantec?

Regards Jason

[geohen1]

I'm actually a moderator of the soon-to-be-launched Norton Protection Blog.

[Jason]

Ah, I see. I was thinking about having a sub-forum within the 'General Security' forum for support with Symantec products. I was going to email Symantec and ask if they would post updates ect. in there as well as provide some basic support for users needing it. Not too sure though...

Regards Jason

[geohen1]

That sounds like a great idea! I'll let the Symantec team know that you're considering this and I'll be on the look out!

[Jason]

That would be great, thanks! If they are interested in posting updates in their very own forum, as well as providing some basic support for Norton users, then that would be great.

Keep me posted as to what they say.

Regards Jason

[evilfantasy]

geohen1 it seems like you could give a little better technical advice other than "that sucks" and contact support.

[geohen1]

Unfortunately, given that Ghost 2003 is a five year-old product, I'm not as familiar with it as I'd like. There could be any number of factors at play here, which I felt would best be diagnosed through Tech Support.

[Jason]

geohen1, is there an email I can contact directly about the offer of a sub-forum, or will you be contacting Symantec -- then letting me know?

Regards Jason

[geohen1]

Jason, feel free to contact me directly through geohen1ATgmailDOTcom.

[Jason]

Email has been sent!

Regards Jason

[Albert Lionheart]

I was trying to clone a whole drive - it failed on several attempts but I suspect because of bad sectors on the source drive.
Now trying to pull all the data off in lumps - have a query about Outlook but will raise a new thread. Cheers

[bushwhacker]

Dont forget to use the ghost explorer to do this

[Albert Lionheart]

Thanks Bushwacker - the whole thing died in the end and I suspect that the problem was because there were too many bad sectors on the source drive.

[bushwhacker]

if you still need to pull out some file, you can use the ghost explorer ( they are inside the program directory ) and pull it out safely.

But since you have the bad sectors, there is a chance that it will be corrupted.


EDITED = Sorry, I forgot to mention, I still use the Norton Ghost every 6 months, on DVD+RW, mainly reason of full reformat, re-update windows, programs and sort of things.

[Albert Lionheart]

I had to make a commercial decision about spending any more time on this - especially as I discovered that there was a reliable backup taken only a few days ago. Disk diags
failed the drive so I gave up on it. One thing that did happen which hacked me off a bit was the Genie Backup said it had backed up all the Outlook elements but failed to collect the address book and screwed up the profiles. I have emailed their support to see what they have to say about it - especially as this is the second time this week with 2 different users who both had it messed up for them.

I will try a ghosted image but it will have to be a drive to an image and I hope it will work across a network!

[bushwhacker]

For the network boot, you have to make a diskette for network too.

[Spleenharvester]

I tried ghost on a sata drive and ended up losing most of my stuff and getting the remainder corrupted. This must be why...