Download and run the new version of JavaRA.
Download
JavaRa
* Unzip the file and open the JavaRa.exe
* Click
Remove Older Versions
* JavaRa will search for and remove any outdated version of Java and remove any that are found.
* Click
Additional Tasks
* Place a check next to
Remove Useless JRE Files and click
Go
*
Exit JavaRa
*
Delete the JavaRa files from the Desktop
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Download the
Norton Removal Tool (SymNRT) to your desktop.
Once downloaded please close ALL open browsers, also save any work because this may require a restart. - Go to your desktop and double click on the 'Norton_Removal_Tool' and then click Setup.
- Once open Click Next
- Accept the license agreement and click Next
- Type in the letters/numbers that you see into the text box then click Next.
- Then click Next and the tool will start running.
- Once finished restart the PC.
- Delete the 'Norton_Removal_Tool' from your desktop.
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Download
HostsXpert- Unzip HostXpert to your Desktop
- Open up the HostXpert program.
- Make sure that the "Make Hosts Writable?" button in the upper right corner is enabled.
- Click Create Back Up
- Then click on Restore Microsoft's Host Files
- Close the HostXpert program
Note: if you use
SpywareBlaster,
Spybot and/or
IE-SPYAD, it will be necessary to re-install the protection they afford. For SpywareBlaster, run the program and select Enable all protection. For Spybot run the program and select Immunize. For IE-SPYAD, run the batch file and reinstall the protection.
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Download ComboFix© by sUBs from one of the below links. Be sure top save it to the
Desktop.
Link #1 Link #2 **Note: It is important that it is saved directly to your Desktop
Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.
Temporarily
disable your
antivirus and any
antispyware real time protection
before performing a scan. Click
this link to see a list of security programs that should be disabled and how to disable them.
Double click combofix.exe & follow the prompts.
Vista users Right-Click on
ComboFix.exe and select
Run as administrator (you will receive a UAC prompt, please allow it)
When finished ComboFix will produce a log for you.
Post the
ComboFix log in your next reply.
Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.
Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.
If you have problems with ComboFix usage, see
How to use ComboFix