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Windows Live Help replied as follows:
e-mail clients have an “archiving” feature. This feature moves your messages from the Windows Live Hotmail e-mail server to your hard disk. The Windows Live Hotmail server may be unable to recover the messages you have downloaded from it as they are now stored in your e-mail client. Once downloaded, the e-mail messages will no longer show up on the Windows Live Hotmail Web interface. For more information on viewing your messages using your e-mail client, please contact the e-mail client support team.
This needs to be explained to me in more detail to help me to carry out their instructions accurately.
TKind regards
Edcondi
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